What attrition rate is measuring
Attrition rate measures departures relative to the average workforce size during the period. That average-headcount base makes the result easier to compare across teams or periods where the starting and ending headcount are not identical.
The metric is useful for staffing plans because departures affect hiring needs, workload continuity, training demand, and service capacity. A simple leaver count does not show that pressure clearly when organisation size changes over time.